Cultural Competency For Health Administraion And Public Health Is Serves As An Introductory Text Addressing Comprehensive Coverage Specific To The Fields Of Health Services Administration And Public Health. While Cultural Competency Has Become A Popular Topic In These Fields, The General Population, Health Service Administration And Public Health Students, Health Service Administrators And Public Health Practitioners Are In Need Of A Greater Key Information Relevant To The Topic And How To Apply This Knowledge In Their Area Of Study/Work. This Book Provides Readers With A Clear And Concise Overview Of The Subject Matter And The Necessary Tools To Apply Cultural Competency Processes In Various Healthcare Settings, Offering A Systematic And Disciplined Approach To The Process Of Achieving Cultural Competence.

Chapter 1 Introduction Chapter 2 Cultural Competence and Diversity: Is there a Difference? Learning Objectives, Key Terms and Introduction Demographic Changes and Cultural Competence Cultural Competence and Linguistic Competence Diversity, Race and Ethnicity Hispanics and Latinos African Americans/Blacks Native Americans and Alaska Natives Asian Americans and Pacific Islanders The Importance of Cultural Competency for Health Care Organizations and Public Health and Culture Students and Fiscal Accountability and Cultural Competency Accreditation and Culturally and Linguistically Appropriate Services(CLAS) in Health Care Standards Conclusions Chapter Summary and Chapter Problems Chapter 3 Health Service Administration and Public Health and the Paradigm Shift Learning Objectives, Key Terms and Introduction The Need for a Paradigm Shift Expansion of Minority Markets Investing in Cultural Competence The Business Aspect of Healthcare Decreasing Malpractice Claims Enhanced Customer Service and Quality of Care Conclusions and Chapter Summary Chapter Problems Chapter 4 Understanding Cultural Nuances and Barriers to Cultural Appreciation Learning Objectives, Key Terms and Introduction Cultural Nuances Cultural Competence as a Developmental Process Linguistic Competence Health Disparity Diverse Health Care Leadership Culture, Race and Ethnicity as a Factor in the Doctor Patient Relationship Treatment Seeking Behaviors Conclusions and Chapter Summary Chapter Problems Chapter 5 The Cultural Competence Continuum Learning Objectives, Key Terms and Introduction Cultural Competence Continuum and Cultural Destructiveness Cultural Incapacity and Cultural Blindness Cultural Pre-Competence Cultural Competence Cultural Proficiency and Cultural Competence Framework Parameters that Differentiate Cultures The Assumption Exercise Conclusions Chapter Summary Chapter Problems Chapter 6 Cultural Competence and the Role of the Board of Directors, Health Service Administrators, Providers and Staff Learning Objectives, Key Words and Introduction The Board of Directors Chief Executive Officer (CEO) and Mission Staff Accreditation Council on Education for Public Health Settings Standards, Policies and Resource Allocation Planning and Action Assessment, Education and Training Initiatives and Conclusions Chapter Summary Chapter Problems Chapter 7 Cultural Competency and Assessment Learning Objectives, Key Terms and Introduction Attitudes Assessment and Test-Retest Reliability Alternate Form and Internal Consistency Reliability and Validity A Cultural Competence Assessment Tool Importance of Valid and Reliable Assessment Tools Conclusion and Chapter Summary Chapter Problems Chapter 8 Cultural Competence Training Introduction, Key Terms and Learning Objectives The Significance of Cultural Competence Training and pproaches to Training Elements Needed to Ensure Successful Training Programs The Need for Cross Cultural Education and Training Essentials The Importance of Providing Key Terms Relevant to Cultural Competence Case Study Key Components of Cultural Competence Training Evaluation of Cultural Competence Training Conclusions and Chapter Summary Chapter Problems Chapter 9 Culturally and Linguistically Appropriate Services (CLAS) Standards: An Overview Learning Objectives, Key Terms and Introduction The Need for CLAS Standards and Action Plans for Administrators Culturally and Linguistically Appropriate (CLAS) Standards Qualitative Research Conclusions Chapter Summary and Chapter Problems Chapter 10 The Ultimate Challenge: Educational and Institutional Considerations Learning Objectives and Key Terms Introduction and The American Medical Association The Commission on the Accreditation of Healthcare Organizations Education The Joint Commission on the Accreditation of Healthcare Organizations The Council on Education for Public Health The Institute of Medicine The Agency for Healthcare Research and Quality and The Sullivan Commission Necessary Educational Requirements Challenging Health Services Administrators and Public Health Practitioners Conclusions Chapter Summary Chapter Problems Chapter 11 Cultural Competence and Women of Color Learning Objectives and Key Terms Introduction and Needs Assessment Women of Color as A Special Needs Population Case #1 Case #2 Case #3 Case #4 Conclusions Chapter Summary Chapter Problems Appendix I Cultural Competent Assessment Survey: Executive Team and Management Appendix II Cultural Competent Assessment Survey: Staff Appendix III Cultural Competent Assessment Survey: Providers Appendix IV Glossary of Important Terms Appendix V Websites and Journals Articles and Books Appendix VI Sample Cultural Competence Plan